diff --git a/.env.example b/.env.example
index 47006d9..aef0b21 100644
--- a/.env.example
+++ b/.env.example
@@ -5,8 +5,9 @@ PUBLIC_CONTACT_TURNSTILE_SITE_KEY=
 
 CONTACT_FORM_MODE=dev
 CONTACT_FORM_RESEND_API_KEY=
-CONTACT_FORM_FROM_EMAIL=
-CONTACT_FORM_TO_EMAIL=
+CONTACT_FORM_FROM_EMAIL=no-reply@nexstudio.com
+CONTACT_FORM_TO_EMAIL=info@nexstudio.com
+CONTACT_FORM_TO_EMAIL_SUPPORT=support@nexstudio.com
 CONTACT_FORM_TO_EMAIL_PRIVACY=
 CONTACT_FORM_TO_EMAIL_SECURITY=
 CONTACT_FORM_TO_EMAIL_ETHICS=
diff --git a/README.md b/README.md
index 7c50539..924b287 100644
--- a/README.md
+++ b/README.md
@@ -66,8 +66,9 @@ Server-side (Cloudflare runtime / local `.env`):
 
 - `CONTACT_FORM_MODE` (`dev` or `live`)
 - `CONTACT_FORM_RESEND_API_KEY`
-- `CONTACT_FORM_FROM_EMAIL` (verified sender in Resend)
-- `CONTACT_FORM_TO_EMAIL` (default recipient inbox or alias)
+- `CONTACT_FORM_FROM_EMAIL` (verified sender in Resend, recommended `no-reply@nexstudio.com`)
+- `CONTACT_FORM_TO_EMAIL` (default recipient inbox or alias, recommended `info@nexstudio.com`)
+- `CONTACT_FORM_TO_EMAIL_SUPPORT`
 - `CONTACT_FORM_TO_EMAIL_PRIVACY`
 - `CONTACT_FORM_TO_EMAIL_SECURITY`
 - `CONTACT_FORM_TO_EMAIL_ETHICS`
@@ -86,4 +87,10 @@ Department routing:
 - if a department-specific env is set, the email is routed to that recipient
 - otherwise it falls back to `CONTACT_FORM_TO_EMAIL`
 
+Suggested operational use:
+
+- `info@...` for prospects and generic clarifications (non-clients)
+- `support@...` for existing customers
+- `no-reply@...` as sender for newsletters and automated communications
+
 Copy `.env.example` to `.env` for local development and configure the same keys in Cloudflare Pages/Workers for production.
diff --git a/src/data/home/cta.ts b/src/data/home/cta.ts
index a04ce7b..746f3a1 100644
--- a/src/data/home/cta.ts
+++ b/src/data/home/cta.ts
@@ -55,6 +55,7 @@ export const cta = {
     fieldMessage: 'message',
     departmentOptions: [
       { value: 'general', label: 'Generale' },
+      { value: 'support', label: 'Support' },
       { value: 'privacy', label: 'Privacy / DPO' },
       { value: 'security', label: 'Security / Incident Response' },
       { value: 'ethics', label: 'Segnalazioni confidenziali (Ethics)' },
diff --git a/src/pages/api/contact.ts b/src/pages/api/contact.ts
index f4f6025..f69dd38 100644
--- a/src/pages/api/contact.ts
+++ b/src/pages/api/contact.ts
@@ -82,6 +82,7 @@ async function sendWithResend(apiKey: string, fromEmail: string, toEmail: string
 function resolveDepartmentRecipient(runtimeEnv: RuntimeEnv, defaultRecipient: string, department: string): string {
   const normalized = department.trim().toLowerCase();
   const map: Record<string, string> = {
+    support: readEnv('CONTACT_FORM_TO_EMAIL_SUPPORT', runtimeEnv),
     privacy: readEnv('CONTACT_FORM_TO_EMAIL_PRIVACY', runtimeEnv),
     security: readEnv('CONTACT_FORM_TO_EMAIL_SECURITY', runtimeEnv),
     ethics: readEnv('CONTACT_FORM_TO_EMAIL_ETHICS', runtimeEnv),